Contact Info
0333 202 5000 4 Oak Street, Crewe, Cheshire, CW2 7DB

Disconnection and Enforcement Policy

Ice Comms – Disconnection and enforcement policy:


Our terms and conditions (available at require prompt payment of our invoices which are to be paid in full no later than 7 days after the date of the invoice.

In the event of late payment we will provide you with at least one reminder before any threat is made to suspend your services. If payment is not made for any overdue invoices after we have sent 1 or more reminders you will receive notification of an intended suspension of services. We will provide at least 24 hours’ notice prior to suspending any services.


Late payment of any of our invoices constitutes a breach of contract. If we feel we have no alternative other that to take enforcement action for late payment we are entitled to terminate the contract whereupon early termination “Term Fees” and other charges will be payable. We are at liberty to issue court proceedings in the event of late payment. A formal demand warning of court action will always be sent to you before any court claim is issued to recover a debt.