Customer Service Advisor

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Crewe office only

We are a multi-award-winning telecommunications company, who take pride in providing businesses, in the UK delivering a high level of customer service and products ranging from business mobiles, Landlines and Broadband.

We are looking for experienced Customer Service Advisors to join the team, you will be a part of a fun, vibrant and motivational office environment with constant support and on-going in-house training.

Responsibilities and Duties:

· Delivering a first-class level of customer service to all our internal and external customers.

· Ability to work in a fast-paced environment.

· Offer help, support and guidance to customers and provide satisfactory solutions.

· Identify customer’s requirements and presenting them with a solution.

· Work with customers to ensure all their services are running effectively.

· Ability to build rapport with customers whilst maintaining professional conversations.

· Liaise with suppliers, networks, management, and internal account managers

Qualifications and Experience:

· Excellent verbal and written communication.

· Strong customer service skills

· Good administrative skills.

· Active listening skills

· IT literate and the ability to use Excel, Email, Website, Portal

Benefits:

· Salary of 18k plus performance bonuses (salary increase to 20k after the 6-month probation period)

· Social Working Hours – Monday to Friday – 8:45am – 5:15pm

· 20 days Holiday plus Bank Holidays

· On-going training and development

Please apply today by emailing your CV to Natalie.Redshaw@ice-comms.co.uk, we can’t wait to hear from you!

Catherine Whyte

SALES SUPPORT & COMPLIANCE MANAGER
NAME YOUR MOST MEMORABLE MOMENT WORKING AT ICE?

My most memorable moment since working at ICE has to be when the whole of ICE got treated to a lovely day out at Chester races. It was such a great day and a great chance to meet everyone from the different offices . I had only been working at ICE a matter of months so it was great to put faces to names.

WHAT’S YOUR FAVOURITE BISCUIT?

My favourite biscuit has to be a chocolate chip cookie. I’m sure it goes without saying you can’t have any type of biscuit without a cup of tea !

NAME ONE THING MOST PEOPLE DON’T KNOW ABOUT YOU? (HIDDEN TALENT OR SKILL, ETC.)

What most people don’t know about me is I love to sing, whether this is a talent of mine is still open to debate !

WHAT DO YOU LIKE TO DO OUTSIDE OF WORK?

Outside of work I love going out with my friends and spending quality time with my nephews.

FINISH THIS SENTENCE. ON SUNDAY MORNINGS, YOU CAN USUALLY FIND ME?

On Sunday mornings you can usually find me at home indulging in some online retail therapy.

Richard Spennati

SALES MANAGER, CHESTER OFFICE
NAME YOUR MOST MEMORABLE MOMENT WORKING AT ICE E.G. IF YOUR TEAM DOES NIGHTS OUT AND EVENTS, YOUR FAVOURITE ONE OR FUNNIEST MOMENT

The Cancun Incentive obviously.

WHAT’S YOUR FAVOURITE BISCUIT?

Tunnock’s.

NAME ONE THING MOST PEOPLE DON’T KNOW ABOUT YOU?(HIDDEN TALENT OR SKILL, ETC.)

I have been trained to make candles.

WHAT DO U LIKE TO DO OUTSIDE OF WORK?

Gym, sport, relaxing.

FINISH THIS SENTENCE. ON SUNDAY MORNINGS, YOU CAN USUALLY FIND ME?

Enjoying a bacon sandwich.

Scott Lambeth

HEAD OF RETENTION
NAME YOUR MOST MEMORABLE MOMENT WORKING AT ICE?

Signing the biggest order which was a life changing moment.

WHAT’S YOUR FAVOURITE BISCUIT?

Ginger biscuits.

NAME ONE THING MOST PEOPLE DON’T KNOW ABOUT YOU? (HIDDEN TALENT OR SKILL, ETC.)

I don’t like baked beans.

WHAT DO YOU LIKE TO DO OUTSIDE OF WORK?

Outside of work I enjoy going to the gym, socializing and watching football, occasionally playing.

FINISH THIS SENTENCE. ON SUNDAY MORNINGS, YOU CAN USUALLY FIND ME?

On Sunday Mornings you can usually find me in the gym dealing with my hangover.

Mark Grimes

IN HOUSE SOLICITOR
NAME YOUR MOST MEMORABLE MOMENT WORKING AT ICE ?

Ski trip to Chamonix.  Great memories with great colleagues.

WHAT’S YOUR FAVOURITE BISCUIT?

Fig roll.

NAME ONE THING MOST PEOPLE DON’T KNOW ABOUT YOU?(HIDDEN TALENT OR SKILL, ETC.)

Was heavily involved in the rescue of dozens of football clubs in the early 2000’s after the collapse of ITV Digital! I did all the legal work for the administration and subsequent rescue of Oldham Athletic and Huddersfield Town FC.

WHAT DO YOU LIKE TO DO OUTSIDE OF WORK? 

Like keeping fit and going to the gym to offset my other favourite hobby of drinking red wine.

FINISH THIS SENTENCE. ON SUNDAY MORNINGS, YOU CAN USUALLY FIND ME?

being terrorised by 2 Labradors and 5 kids!!

Lisa Humphreys

OPERATIONS DIRECTOR
NAME YOUR MOST MEMORABLE MOMENT WORKING AT ICE ?

The company-wide events are memorable as it is always good for everyone to get together at the Christmas parties and Chester Races, not forgetting the sports day event.

WHAT’S YOUR FAVOURITE BISCUIT?

Favourite biscuits Jaffa Cake – is it a biscuit?

WHAT DO YOU LIKE TO DO OUTSIDE OF WORK?

I adopted a save a life pony when I was a teenager and learnt horse riding. It’s hard work looking after a horse but its very rewarding.

FINISH THIS SENTENCE; ON A SUNDAY MORNINGS, YOU CAN FIND ME?

I enjoy spending time with my 3 beautiful granddaughters and family. On Sunday morning you can normally find me cleaning and ironing, not very exciting but someone has to do it.

Jamie Ward

DIRECTOR
NAME YOUR MOST MEMORABLE MOMENT WORKING AT ICE ?

The moment when Stuart lost his passport in Vegas Again.

WHAT’S YOUR FAVOURITE BISCUIT?

Not a fan but if I had to pick one, chocolate covered digestive.

NAME ONE THING MOST PEOPLE DON’T KNOW ABOUT YOU? (HIDDEN TALENT OR SKILL, ETC.)

I can do a good impersonation and accent.

WHAT DO YOU LIKE TO DO OUTSIDE OF WORK?

Enjoy fitness, sports cars, property and love a good bit of travel and holidaying.

FINISH THIS SENTENCE; ON A SUNDAY MORNINGS, YOU CAN FIND ME?

In the gym.

Stuart Bonell

DIRECTOR
NAME YOUR MOST MEMORABLE MOMENT WORKING AT ICE ?

John Dunning applying for a talent competition in Las Vegas by making a motivational video about how much fun he was having.

WHAT’S YOUR FAVOURITE BISCUIT?

Digestive.

NAME ONE THING MOST PEOPLE DON’T KNOW ABOUT YOU? (HIDDEN TALENT OR SKILL, ETC.)

I always have to hop if there’s a 13th stair on a staircase to make sure my legs do an even amount of steps.

WHAT DO YOU LIKE TO DO OUTSIDE OF WORK?

Play computer games and go out to eat at bars and restaurants.

FINISH THIS SENTENCE; ON A SUNDAY MORNINGS, YOU CAN FIND ME?

On Sunday mornings you will often find me out on my motorbike riding around mountains and nature reserves.

James Taylor

MANAGING DIRECTOR
NAME YOUR MOST MEMORABLE MOMENT WORKING AT ICE ?

Seeing Jamie Ward ski into a lamppost in Chamonix.

WHAT’S YOUR FAVOURITE BISCUIT?

Chocolate Hobnob.

NAME ONE THING MOST PEOPLE DON’T KNOW ABOUT YOU? (HIDDEN TALENT OR SKILL, ETC.)

I love making things out of wood.

WHAT DO YOU LIKE TO DO OUTSIDE OF WORK?

Definitely spending time with family and friends.

FINISH THIS SENTENCE; ON A SUNDAY MORNINGS, YOU CAN FIND ME?

In bed- my only lie in of the week.