Energy Terms and Conditions

Energy Terms & Conditions

Ice Comms – Utilities Terms and Conditions

The following document sets out the terms and conditions of service for Ice Telecommunications Limited t/a Ice Comms for utilities.

It is important that you read these terms and conditions carefully. By using our service/s you signify that you have read, understood, and agree to be bound by these terms and conditions.

Switching Service

Ice Comms provides a switching service to UK businesses. To be eligible to use this service you must be;

  1. A business that is resident in the UK;
  2. Eighteen years or older (if a sole trader);
  3. Meet the credit scoring requirements of any supplier (if applicable)


We reserve the right to refuse to provide our services to any customer at our discretion.

If the customer agrees to use our services, Ice Comms will use its reasonable endeavours to identify, negotiate and secure competitive energy prices.

The customer agrees to provide Ice Comms with accurate information to allow accurate quotations to be obtained – including estimated or actual usage of energy and contract end dates.

If the customer accepts a quotation and a contract is executed between the customer and the supplier, the customer will also be subject to the terms and conditions of the supplier.

The supplier shall be entitled at any time to refuse to enter into a contract with the customer.

Ice Comms will not be responsible for any delays or failures caused by either the customer, the proposed supplier or any existing supplier in relation to effecting either a transfer of supply or renewal of supply.

The customer acknowledges that they are entering into a contract with a supplier for the provision of energy supply and not with Ice Comms. The customer agrees that Ice Comms is not liable in any way for any dealings, contracts or transactions between the customer and the supplier and that any such transactions, contracts, dealings or payment obligations are the customer’s responsibility and risk.

The customer agrees and acknowledges that Ice Comms is an independent energy broker and that Ice Comms will not be acting as the customer’s or supplier’s agent.

The customer agrees that Ice Comms are not responsible for the provision of any supplier services.

Charges

Ice Comms is remunerated directly by the suppliers and receives a commission for securing and finalising the contract between the customer and the energy supplier. This is usually by way of an uplift that is applied within your unit cost for energy.

The cost of Ice Comms’ service is therefore included within the cost of the energy contract that you agree with the supplier.

By way of example we may secure a price for electricity at 16 pence per KWH and apply a 0.9p uplift. The contracted price offered would therefore be 16.9p. Our commission would be calculated as 0.9p multiplied by your annual energy consumption and multiplied by the contract term.

Our uplifts depend on the size of contract, length and other factors such as credit risks.

As we get paid by suppliers, we only offer prices from those suppliers on our panel and we cannot secure quotes from all suppliers in the UK.

Contract fees

Where the contract between the customer and the supplier (facilitated by Ice Comms) fails to proceed to live status or where the contract is cancelled or terminated before the end of its minimum term, Ice Comms reserves the right to charge the customer a one off termination fee of £750 per meter plus 1.5 pence per kw multiplied by the customer’s usage in the previous 12 months multiplied by the number of months in the minimum term of the contract or number of months remaining. This is in addition to any charges the supplier may also attempt to recover for the failed contract or early terminated contract.

Catherine Whyte

SALES SUPPORT & COMPLIANCE MANAGER
NAME YOUR MOST MEMORABLE MOMENT WORKING AT ICE?

My most memorable moment since working at ICE has to be when the whole of ICE got treated to a lovely day out at Chester races. It was such a great day and a great chance to meet everyone from the different offices . I had only been working at ICE a matter of months so it was great to put faces to names.

WHAT’S YOUR FAVOURITE BISCUIT?

My favourite biscuit has to be a chocolate chip cookie. I’m sure it goes without saying you can’t have any type of biscuit without a cup of tea !

NAME ONE THING MOST PEOPLE DON’T KNOW ABOUT YOU? (HIDDEN TALENT OR SKILL, ETC.)

What most people don’t know about me is I love to sing, whether this is a talent of mine is still open to debate !

WHAT DO YOU LIKE TO DO OUTSIDE OF WORK?

Outside of work I love going out with my friends and spending quality time with my nephews.

FINISH THIS SENTENCE. ON SUNDAY MORNINGS, YOU CAN USUALLY FIND ME?

On Sunday mornings you can usually find me at home indulging in some online retail therapy.

Richard Spennati

SALES MANAGER, CHESTER OFFICE
NAME YOUR MOST MEMORABLE MOMENT WORKING AT ICE E.G. IF YOUR TEAM DOES NIGHTS OUT AND EVENTS, YOUR FAVOURITE ONE OR FUNNIEST MOMENT

The Cancun Incentive obviously.

WHAT’S YOUR FAVOURITE BISCUIT?

Tunnock’s.

NAME ONE THING MOST PEOPLE DON’T KNOW ABOUT YOU?(HIDDEN TALENT OR SKILL, ETC.)

I have been trained to make candles.

WHAT DO U LIKE TO DO OUTSIDE OF WORK?

Gym, sport, relaxing.

FINISH THIS SENTENCE. ON SUNDAY MORNINGS, YOU CAN USUALLY FIND ME?

Enjoying a bacon sandwich.

Scott Lambeth

HEAD OF RETENTION
NAME YOUR MOST MEMORABLE MOMENT WORKING AT ICE?

Signing the biggest order which was a life changing moment.

WHAT’S YOUR FAVOURITE BISCUIT?

Ginger biscuits.

NAME ONE THING MOST PEOPLE DON’T KNOW ABOUT YOU? (HIDDEN TALENT OR SKILL, ETC.)

I don’t like baked beans.

WHAT DO YOU LIKE TO DO OUTSIDE OF WORK?

Outside of work I enjoy going to the gym, socializing and watching football, occasionally playing.

FINISH THIS SENTENCE. ON SUNDAY MORNINGS, YOU CAN USUALLY FIND ME?

On Sunday Mornings you can usually find me in the gym dealing with my hangover.

Mark Grimes

IN HOUSE SOLICITOR
NAME YOUR MOST MEMORABLE MOMENT WORKING AT ICE ?

Ski trip to Chamonix.  Great memories with great colleagues.

WHAT’S YOUR FAVOURITE BISCUIT?

Fig roll.

NAME ONE THING MOST PEOPLE DON’T KNOW ABOUT YOU?(HIDDEN TALENT OR SKILL, ETC.)

Was heavily involved in the rescue of dozens of football clubs in the early 2000’s after the collapse of ITV Digital! I did all the legal work for the administration and subsequent rescue of Oldham Athletic and Huddersfield Town FC.

WHAT DO YOU LIKE TO DO OUTSIDE OF WORK? 

Like keeping fit and going to the gym to offset my other favourite hobby of drinking red wine.

FINISH THIS SENTENCE. ON SUNDAY MORNINGS, YOU CAN USUALLY FIND ME?

being terrorised by 2 Labradors and 5 kids!!

Lisa Humphreys

OPERATIONS DIRECTOR
NAME YOUR MOST MEMORABLE MOMENT WORKING AT ICE ?

The company-wide events are memorable as it is always good for everyone to get together at the Christmas parties and Chester Races, not forgetting the sports day event.

WHAT’S YOUR FAVOURITE BISCUIT?

Favourite biscuits Jaffa Cake – is it a biscuit?

WHAT DO YOU LIKE TO DO OUTSIDE OF WORK?

I adopted a save a life pony when I was a teenager and learnt horse riding. It’s hard work looking after a horse but its very rewarding.

FINISH THIS SENTENCE; ON A SUNDAY MORNINGS, YOU CAN FIND ME?

I enjoy spending time with my 3 beautiful granddaughters and family. On Sunday morning you can normally find me cleaning and ironing, not very exciting but someone has to do it.

Jamie Ward

DIRECTOR
NAME YOUR MOST MEMORABLE MOMENT WORKING AT ICE ?

The moment when Stuart lost his passport in Vegas Again.

WHAT’S YOUR FAVOURITE BISCUIT?

Not a fan but if I had to pick one, chocolate covered digestive.

NAME ONE THING MOST PEOPLE DON’T KNOW ABOUT YOU? (HIDDEN TALENT OR SKILL, ETC.)

I can do a good impersonation and accent.

WHAT DO YOU LIKE TO DO OUTSIDE OF WORK?

Enjoy fitness, sports cars, property and love a good bit of travel and holidaying.

FINISH THIS SENTENCE; ON A SUNDAY MORNINGS, YOU CAN FIND ME?

In the gym.

Stuart Bonell

DIRECTOR
NAME YOUR MOST MEMORABLE MOMENT WORKING AT ICE ?

John Dunning applying for a talent competition in Las Vegas by making a motivational video about how much fun he was having.

WHAT’S YOUR FAVOURITE BISCUIT?

Digestive.

NAME ONE THING MOST PEOPLE DON’T KNOW ABOUT YOU? (HIDDEN TALENT OR SKILL, ETC.)

I always have to hop if there’s a 13th stair on a staircase to make sure my legs do an even amount of steps.

WHAT DO YOU LIKE TO DO OUTSIDE OF WORK?

Play computer games and go out to eat at bars and restaurants.

FINISH THIS SENTENCE; ON A SUNDAY MORNINGS, YOU CAN FIND ME?

On Sunday mornings you will often find me out on my motorbike riding around mountains and nature reserves.

James Taylor

MANAGING DIRECTOR
NAME YOUR MOST MEMORABLE MOMENT WORKING AT ICE ?

Seeing Jamie Ward ski into a lamppost in Chamonix.

WHAT’S YOUR FAVOURITE BISCUIT?

Chocolate Hobnob.

NAME ONE THING MOST PEOPLE DON’T KNOW ABOUT YOU? (HIDDEN TALENT OR SKILL, ETC.)

I love making things out of wood.

WHAT DO YOU LIKE TO DO OUTSIDE OF WORK?

Definitely spending time with family and friends.

FINISH THIS SENTENCE; ON A SUNDAY MORNINGS, YOU CAN FIND ME?

In bed- my only lie in of the week.